FAQ


General

What exactly is Marzipan?

Marzipan is believed to have originated in Persia thousands of years ago. It is one of the oldest sweets we know about. Marzipan is basically blanched almonds and sugar ground into a paste or dough.

What is the difference between Almond Paste and Marzipan?

In our point of view there is no difference. In the US it is believed that Marzipan has a much higher amount of sugar than Almond Paste. In Europe it is just called Marzipan. For example in Germany the highest quality marzipan is called Raw Marzipan and has a very high amount of almonds compared to sugar. The Nuttyness Marzipan is of a quality similar to Raw Marzipan meaning we use a lot almonds and not so much sugar.

Do you have a retail store?

We do not (yet) have a retail store.

Where can I buy Nuttyness Marzipan?

Currently our products are only available online, but we are constantly working to expand our reach and add new outlets to make it easier for you to get your hands on Nuttyness Marzipan.

What is your return policy?

We offer a 100% money back guarantee.  If you are not completely satisfied with your order let us know and we will refund your purchase. We do everything we can to produce and deliver a high-quality product. If we are unable to meet your expectations we will refund your purchase and continue our quest to create and deliver a superior product.

When will you come out with more marzipan products?

We are constantly thinking about new and delicious products that can excite our customers. We don’t have a set release cycle.
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Ordering

What type of payments do you accept for online orders?

We accept all major credit cards, Visa, MasterCard, Discover Cards, American Express, as well as PayPal Express.

Can I include a gift message with my order?

Yes. Just type your message in the Order Notes area during checkout.

Can I place an order by phone?

The easiest, most convenient and fastest way to place your order is online. However, if this is not possible you can place your order by calling 510 374 4658.

Product

What is the shelf life of your products?

If stored appropriately in a cool, dark place our products will retain their superior taste up to 4 months. (but it would be a miracle if you manage to keep them that long)

What is the best way to store the Marzipan Bars?

In order to have the marzipan bars keep their freshness for as long as possible we recommend storing them in a dark location with ideal temperature between 59°F and 63°F, with relative humidity of less than 50%.

Are any of your products organic?

We do not currently have any certified organic products but strive to use organic ingredients whenever possible.

Do you make any products that are sugar-free?

We do not have any products that are sugar-free. All our products contain sugar.

Are any of your products gluten-free?

All our products are gluten-free. However, they are manufactured in facilities that also processes gluten products.

Shipping

Can I ship to multiple addresses in a single order?

Kind of. At this point the only way to ship to multiple addresses is for you to write the instructions and addresses in the Order Notes field when placing the order. We are working on a better solution.

How much time is needed to process an order?

We will process and ship the order as fast as possible. Typically orders are sent out the next day.
Orders placed on Friday, Saturday or Sunday will ship on Monday.

Do you ship internationally?

At this early stage of the company’s history we do not have the capacity to ship Internationally. We hope to offer this in the future.

What is your Shipping Policy?

We are huge fans of keeping things simple. You can check out our short and sweet Shipping Policy here.

Wholesale

Who should I contact regarding wholesale orders?

We would be honored to have Nuttyness Marzipan represented in your establishment or business. Contact us in the form below, or send us an email, nutty at nuttyness dot com, or just give us a call – 510 374 4658.
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